Know what to expect.
Before you decide.

Start with a conversation

Call, email or visit with the device and fault details. Contacting us starts a conversation; a booking, price and completion date are agreed directly with the team.

Assessment & quotes

Initial diagnostics and callouts are offered free of charge. Confirm a suitable arrangement for your device and location. We explain the proposed work and cost before you decide whether to proceed.

No fix, no fee

If the device cannot be repaired, we do not charge you for a repair. Ask how this applies to the work you are discussing before you agree to proceed.

Timing & parts

The fault, workload and availability of suitable parts affect timing. Some work can be completed the same day, but a completion time is confirmed after assessment.

The repair warranty

Repair work comes with a three-month warranty. Ask about the cover for your specific repair and keep your paperwork. Contact the workshop if you have a concern about completed work. Your statutory consumer rights are unaffected.

Files & access

Keep an independent backup where possible. Discuss data and access needs before work is agreed. Repair and data recovery options depend on assessment; outcomes cannot be promised in advance.

Visits, collection & payment

Call before bringing a large TV or unusual equipment. Provide your location for a callout. Collection and payment arrangements are discussed directly with the workshop. Our repair journey, pricing guide, payment information and service terms explain what to expect.

This page gives general service information. The details of an individual repair are agreed with the team.